SHIPPING POLICY

 Thank you for shopping with iVitality.

We use the safest and most reliable shipping options to ensure smooth and timely delivery of your orders.

Shipping Options, Fees and Delivery Times

You can select standard or express delivery options at checkout.

Standard Delivery (3 to 5 working days*)

Express Delivery (up to 3 working days**)

*Standard delivery to certain areas may take up to 7 working days (e.g. NT and WA, TAS); and to regional NT and WA and TAS, can take up to 20 working days. Remote areas within Australia should expect a longer delivery timeframe.

**Express delivery to parts of WA, NT, TAS and regional areas of all states may take up to 7 working days.

Express shipping is available at the rate of $15AUD within Australia.

iVitality ships to New Zealand customers at the rate of $25AUD.

Order Processing

We aim to process and dispatch all orders within 24 hours of receiving your order, but at peak times this might increase to 72 hours.

We process orders during business hours Monday to Friday only. If you place your order Friday to Sunday, it will not be processed until the next business day. Orders placed on a public holiday will be processed the next business day.

Processing and delivery times are an estimate and are not guaranteed. Factors such as adverse weather or an unusually high volume of orders may extend delivery time.

Please make sure you provide a correct delivery address and contact telephone number for smooth delivery. We cannot be held responsible for any late or missing deliveries due to incorrect address and contact information. You may be charged an additional delivery fee if your order is returned as undeliverable for this reason.

All orders must be signed for on delivery. Please make sure you will be at home during delivery hours, or choose an alternative address such as your workplace.

After your delivery has been signed for, it will be marked as 'complete' in your online account. If the package cannot be delivered, the freight company will leave a card detailing where you can collect your parcel. Usually, this will be at the nearest Post Office during normal working hours.

Please note:

iVitality cannot estimate a specific day or time slot for delivery. We apologise for any inconvenience this might cause.

Order Tracking

On placing your order, you’ll be sent an order confirmation email outlining the shipping method you chose at checkout.

When we dispatch your order, you’ll receive a second email with your order tracking number.

If you can’t find your tracking number, your tracking number isn’t working, or you have any other questions about your order, please contact our customer service team, who will be happy to help.

Please note that it may take up to 24 hours for tracking information to appear online. If your tracking number isn’t working on the freight company website, please try it again the next day.

Late and Missing Orders

If all the items in your order are in stock, your order should be processed within two business days.

Orders placed on a Friday, Saturday, or Sunday will be processed the next business day.

Orders placed on a public holiday will be processed the next business day.

Please be aware of this processing time and add it to the estimated delivery time mentioned above to get an accurate estimate of when to expect your order to be delivered. Our shipping guidelines are based on dispatch date, not order date, and are counted from Monday to Friday, excluding public holidays.

Please check your delivery confirmation email and make sure your shipping address is correct.

If your order is marked as delivered and you haven’t received it, as per your tracking number, please get in touch via our contact us page  or via our customer care line on 1300 199 399 and one of our team will be in touch to help you.

Please note that iVitality doesn’t accept liability for delayed or missing delivery caused by a third party.

Lost or Damaged Items

If items are missing from your order or have been damaged in transit, please contact us via our contact us page and one of our team will be in touch with you.

Avoiding Missing Deliveries

If no-one is at home when the courier attempts to deliver your parcel, you'll have to arrange redelivery or collection. If your order is being sent to a work address, please make sure you include your business name and delivery instructions.

International Shipping

We currently only offer shipping within Australia when ordering through our website. For New Zealand shoppers please contact our customer service department at customerservice@ivitality.com.au